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Support & FAQ

We're here to help

Our dedicated support team is available to ensure your engineering team gets the most out of Acticly.

Email Support

Drop us a line anytime. We typically reply within 2 hours.

hello@acticly.com

Frequently Asked Questions

Setting up your account is easy. Simply click the 'Log In' button, choose your preferred SSO provider or sign up with email, and follow the onboarding steps to connect your initial repositories and tools.

You can access your billing details, download invoices, and update your payment methods by navigating to Settings > Billing within the Acticly dashboard.

Go to Settings > Integrations, locate the Jira card, and click 'Connect'. You will need your Jira workspace URL and an API token generated from your Atlassian account.

Yes. Acticly is free. If we introduce paid features or plans in the future, we will clearly describe the terms and pricing before you are charged.

Custom reporting and automated scheduled reports are available today. Enterprise deployments can add bespoke integrations and deployment options — contact us for details.